Privacy Policy

1. Overview

Three9x ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use Three9x.com or purchase our products.

2. Information We Collect

We collect the following categories of information:

• Identity & Contact: Name, email address, shipping address, and country.
• Payment Information: For card payments, transaction data is processed by Stripe. We do not store your card details. For Cash on Delivery (Pakistan only), we collect your phone number to coordinate delivery.
• Order Data: Products purchased, order status, and transaction history.
• Technical Data: IP address, browser type, device information, and pages visited — collected automatically via server logs and analytics.
• Communications: Messages you send us via email or contact forms.

3. How We Use Your Information

• To process and fulfill your orders.
• To communicate order confirmations, shipping updates, and support responses.
• To verify identity and prevent fraud.
• To improve our products, website, and customer experience.
• To comply with legal and regulatory obligations.

4. Cash on Delivery (COD) — Pakistan

For customers in Pakistan who choose Cash on Delivery, we collect your phone number in addition to your delivery address. This information is shared with our local logistics partners solely for the purpose of coordinating and completing your delivery. We do not use this data for marketing purposes without your consent.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Stripe: For payment processing. Subject to Stripe's own Privacy Policy.
• Shipping & Logistics Partners: To fulfill and deliver your order.
• Supabase: Our database and backend infrastructure provider. Data is encrypted at rest and in transit.
• Legal Authorities: Where required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting and legal compliance.

7. Cookies & Tracking

We use essential cookies to maintain your shopping cart session. We may use analytics tools to understand how users interact with our site. You can disable cookies in your browser settings, though this may affect site functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at privacy@three9x.com.

9. Security

We implement industry-standard security measures including TLS encryption, Row Level Security on our database, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our products and services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests, contact us at privacy@three9x.com.